Frequently asked questions
Renting with DMR, Ontario rules, and how owners get started. Can't find your answer? Ask us directly.
What do I need to apply for a rental?
A verified account (email, phone, and government ID), plus your application details — employment, income, references, and current housing. Everything is submitted securely online; we never ask for documents by email.
How do I book a viewing?
Use the contact form or the inquiry button on any listing and we'll arrange a showing time with you — evenings and weekends included.
What deposits are required in Ontario?
Ontario allows a rent deposit of up to one month's rent, applied to your last month of tenancy — not a damage deposit. A refundable key deposit may also apply. We follow the Residential Tenancies Act exactly.
How do I report a maintenance issue?
Through your tenant portal, any time — describe the issue, set the urgency, and track progress as we assign a contractor and complete the work. Emergencies are prioritized immediately.
What lease will I sign?
The Ontario Standard Lease (the province's mandatory form), signed electronically. You receive your own copy instantly and can access it in your portal at any time.
Are pets allowed?
It varies by property — check the listing or ask us. Note that in Ontario, "no pets" clauses in leases are generally void once a tenancy begins, with exceptions for condos with pet rules.
I own a rental property. How do I get started with DMR?
Send us a note through the contact page with the property address and your goals. We'll walk through the building, propose a management plan, and can typically onboard a property within days.
What does property management cost?
Pricing depends on the property type, unit count, and services you need. Contact us for a straightforward quote — no long-term lock-in and no surprise fees.